Info for Travellers

Useful information

Emergency and reference services of Sheremetyevo International Airport:

Call Center (around-the-clock)
+7 (495) 578-65-65 ; +7 (925) 100-65-65 
E-mail: callcenter@svo.aero

Emergency services: Police
LA MIA: +7 (495) 578-22-54
Terminal D: +7 (495) 578-47-54

First-aid posts:
Terminal С: +7 (495) 578-47-12, +7 (926) 244-63-01
Terminal D: +7 (495) 578-03-31, +7 (926) 244-48-24
Terminal E: +7 (495) 578-02-82, +7 (926) 244-49-65
Terminal F: +7 (495) 578-78-38, +7 (926) 244-48-53

Mother and child room:
Terminal С: +7 926 533-21-57,  ext. 5869
Terminal D: +7 926 533-21-57,  ext. 1629
Terminal E: +7 926 533-21-57,  ext. 3135
Terminal F: +7 926 533-21-57,  ext. 8255

Luggage room
Terminal C: +7 (495) 578-47-82
Terminal D: +7 (499) 578-23-91
Terminal Е: +7 (499) 578-20-12
Terminal F: +7 (495) 578-83-46
Unreclaimed luggage, domestic flights: +7 (499) 500-65-52
Unreclaimed luggage, international flights: +7 (495) 753-86-41
Lost property office: +7 (495) 578-74-64, +7 (495) 578-23-26

Lost and found
Terminal C: +7 (925) 100-65-65; +7 (495) 578-65-65, ext. 201
Terminal F and Е: +7 (925) 100-65-65; +7 (495) 578-65-65, ext. 202 
Domestic flights (terminal D): +7 (499) 500-72-70 
International flights (terminal D): +7 (495) 544-33-25

Federal Migration Service
Terminal C: +7 (495) 578-64-61, 578-07-51
Terminal D, E, F: +7 (495) 578-19-11, 578-66-67, 578-82-64, 578-62-22

Customs:

Customs in Sheremetyevo: +7 (499) 728-72-27

Federal help line in Moscow: +7 (499) 449-72-05
Hot line: +7 (499) 728-76-42

Veterinary control
Terminal E (2 floor, office 2.21): +7 925 081-87-03
Terminal D (3 floor, office А315, opposite to check-in desk №45): +7(495)578-24-24
Service feedback: +7 (495) 578-00-02

Sanitary control
Terminal C: +7 (495) 578-57-21
Terminal D, E, F: +7 (495) 578-56-47, 578-56-75, 578-96-48, +7 (965) 254-47-51

Aviation services
Aviation security +7 (495) 578-17-41
Russian Border Service with FSB (Sheremetyevo International Airport) +7 (495) 578-90-90

Federal Service in Consumer Rights Protection and Human Welfare (CPS)
+7 (495) 578-51-42

Source: Sheremetyevo International Airport official web-site: http://www.svo.aero/ 

 

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