FAQ

1. What is Duty Free, why is it advantageous?

Duty free shops are often located in transit areas and departure areas of international airports, sea ports and train stations. Officially these outlets are located outside the customs territory of the country, which means that the goods in duty free shops are exempted from certain types of taxes duties, VATs, on the requirement that the goods sold will be taken out of the country. That is why these goods are, as a rule, cheaper than similar goods in the shops of the city. Besides, buyers have the opportunity to enjoy exclusive offers from top-brands, for example, travel kits and other special offers that can only be found in duty free shops.

2. What can I buy in duty free shop?

A wide range of perfumes and cosmetics; spirits and soft drinks, tobacco, confectionery, baby products, toys, gifts and souvenirs; clothing and accessories of famous global brands can be found in Sheremetyevo Duty Free Heinemann shops.

3. Where are duty free chops located?

Duty free shops can be found in the international departure area. You can visit them only after flight check-in, customs and border control. The goods are sold only to passengers leaving the country.

4. Are the products authentic?

We offer only authentic products of proper quality; all products have the necessary certificates.

5. What shall I do so as the purchase was not confiscated during the flight?

Keep the packaging and receipt. Alcohol and perfumes should be taken on board in sealed retail package, and receipts shall be kept until the arrival at the airport of destination and exit.

6.  Can I buy liquids in the duty free shop and place them in cabin luggage?

Yes, of course. The main thing is not to open the package and keep the receipt until the arrival at the airport of destination and exit.

7. Is it possible to return a product?

Imperial Duty Free JSC refunds and exchanges the goods of proper quality according to the Consumer Protection Law, observing all legal requirements.
According to the Consumer Protection Law, the Company may refuse the Customer to exchange or return the goods of proper quality, if they belong to the categories stated in the current List of non-food goods of proper quality not subject to return or exchange. In accordance with paragraphs 3, 5, 9 of the List of non-food goods of proper quality not subject to return or exchange for similar goods of other size, shape, style, color or kitting, established by the Decree of the Government of the Russian Federation as of 19.01.1998, “perfumes and cosmetics, garments, knitwear and underwear, hosiery and jewelry of proper quality are not subject to exchange and return”.

8. How many products can I buy?

Every country has different customs regulations for what goods, and what quantity of those goods, can be brought into their country. Prior to purchase it is recommended to familiarize with the regulations for duty free import of goods into the country you are going to.

9. In which currency shall I pay?

You can pay cash (euro, US dollars and rubles) in Sheremetyevo Duty Free Heinemann shops. Bank cards of the following payment systems are also accepted: Visa, MasterCard, Maestro, МИР, UnionPay.

10. Why will I not be able to purchase goods when flying to Astana?

In accordance with the requirements of the Customs legislation of EEU Customs Union, the goods in duty free shops are not sold to passengers flying to the countries of the Customs Union (Kyrgyzstan, Belarus, Kazakhstan and Armenia).

 

Imperial Duty Free JSC does not guarantee the absolute accuracy, completeness or reliability of information contained on the Website, is not responsible for any inaccuracies, possible errors or other defects in the posted information, for its timeliness, nor does it guarantee uninterrupted operation of the Website. Our Website contains links to other internet sources. Imperial Duty Free JSC does not guarantee the accuracy, correctness, quality or completeness of the information on such sources, as it is not related to the content and form of information posted on them. Imperial Duty Free JSC is not responsible for any losses caused as a result of visiting the Website and usage of the information posted on the Website, including, but not limited to, damages for loss of data or profit, as well as for losses caused by viruses that caused damage to your computer.

 

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